Privacy Policy mpok77 — Your Data, Our Responsibility

01Introduction and Scope of This Policy

Welcome to the mpok77 Privacy Policy. This document transparently explains how mpok77 ("we", "the platform" or "the Company") collects, processes, stores and protects your personal data as a player or visitor to our website at mpok77.com.

Your privacy is more than a legal obligation to us — it is part of the trust you place in mpok77. We understand that when you register and play on our platform, you are entrusting us with sensitive personal information. We take that responsibility seriously.

This Privacy Policy applies to all users who access or use the mpok77 platform, including registered players, visitors without an account, and anyone who interacts with our website or mobile app. This Policy should be read together with mpok77's Terms and Conditions.

02Types of Personal Data We Collect

Mpok77 only collects data that is strictly necessary to provide you with a safe, seamless, and quality service. The following are the categories of data we collect:

We do not collect sensitive personal data such as medical information, biometric data, or criminal records unless required by law or in very limited circumstances with your explicit consent.

03How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. mpok77 uses your personal data for the following purposes:

• Account Management: Create, verify and maintain your player account, including KYC and age verification processes.
• Transaction Processing: Securely process deposits and withdrawals via your chosen payment method.
• Security and Fraud Prevention: Identify and prevent unauthorised access, fraud, money laundering and platform abuse.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
• Customer Support: Provide technical assistance and resolve any complaints or enquiries you submit.
• Service Communications: Send important notifications relating to your account, security and policy changes.
• Marketing (With Consent): Send promotional information, bonuses and exclusive offers — only if you have consented to receive them, and you may withdraw that consent at any time.
• Platform Improvement: Analyse usage patterns to improve platform performance, usability and overall experience.

04Data Sharing with Third Parties

Mpok77 does not sell or trade your personal data. However, in the course of platform operations, we may need to share certain information with carefully selected third parties in the following situations:

• Payment Processors: Financial information is shared with banks, payment processors and e-wallet providers to securely process deposit and withdrawal transactions.
• Game Providers: Game session data that must be shared with our game software providers to ensure game integrity and fairness.
• Identity Verification Services: KYC information is shared with certified third-party identity verification service providers to ensure regulatory compliance.
• Authorities and Law Enforcement: We will disclose required information when mandated by a court, regulatory body, or legitimate law enforcement agency.
• Technical Service Providers: Cloud infrastructure providers, analytics services and technical support partners are bound by strict confidentiality agreements.

05Data Security Measures

Mpok77 continuously invests in cybersecurity infrastructure to ensure player personal data is protected at every level — whether in transit or at rest.

• 256-bit SSL Encryption: All communications between your device and our servers are encrypted using the latest TLS protocol, ensuring that data cannot be intercepted by unauthorised parties.
• Strict Access Control: Only authorized personnel with a legitimate business need may access player personal data, and every access is logged for audit purposes.
• Continuous Monitoring: Our security systems monitor suspicious activity 24 hours a day, 7 days a week, and can take automatic action to protect player accounts.
• Regular Penetration Testing: mpok77 conducts regular security assessments, including penetration testing by independent security experts, to identify and patch system vulnerabilities.
• Two-Factor Authentication: Our platform supports two-factor authentication (2FA) as an additional security layer for player accounts.

06Cookies and Tracking Technologies

Mpok77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gather information on how players use our platform to help us improve performance and usability.
• Preference Cookies: Save your preferences and settings, such as language and display settings, so you do not need to reconfigure them each time you visit.
• Analytics Cookies: Help us understand website traffic patterns and usage in an aggregated and anonymised form for platform improvement purposes.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect your experience and the functionality of the mpok77 platform.

07Your Rights Over Personal Data

As an mpok77 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the mpok77 support team via live chat on the platform. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with prior notification to you.

08Data Retention & Deletion Period

Mpok77 does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active on the mpok77 platform.
• Financial Transaction Data: Retained for a minimum of 5 years after the transaction occurs, in accordance with anti-money laundering legal requirements.
• KYC Data: Retained for the duration of the active account plus 5 years after account closure for regulatory compliance purposes.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Cookie Data: Session cookies expire automatically when you close your browser; persistent cookies have an expiry period ranging from 30 days to 2 years.

Once the retention period expires or upon your request for deletion (subject to applicable legal obligations), your data will be securely deleted or anonymised from our systems.

09Changes to This Privacy Policy

Mpok77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any changes will take effect immediately upon publication of the latest version on this website.

For significant changes, we will endeavour to notify players via their registered email or through in-platform notifications at least 7 days before the changes take effect. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our Privacy Policy.

10Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way mpok77 handles your personal data, we are ready to assist you through the following support channels:

• Live Chat: Live support is available 24/7 directly on the mpok77.com platform.
• Email: Send your privacy enquiries to [email protected] and we will respond within 2 business days.

Mpok77 takes every privacy-related enquiry and complaint seriously. We are committed to providing a thorough and satisfactory response to every enquiry received. Your trust is the foundation of the long-term relationship between you and the mpok77 platform.